1. Order Processing

All orders are processed within 5–7 business days (excluding weekends and public holidays) after receiving your order confirmation.

Once your order has been shipped, you will receive an email or WhatsApp notification with tracking details and courier information.

2. Shipping Charges and Delivery Time

Shipping costs are calculated automatically at checkout based on your delivery address, location, and package weight.

Estimated Delivery Times:

• Within UAE: 2–4 business days
• International Orders: 7–14 business days (delivery time may vary based on customs clearance and local regulations)

Please note that shipping times are estimates and may vary depending on courier operations and destination.

3. Delivery Partners

We work exclusively with trusted courier and logistics providers to ensure secure and timely delivery.

Once dispatched, your shipment is handled by the respective delivery carrier, who will be responsible for final delivery to your address.

4. International Shipping

We proudly ship to most countries worldwide.

Please note:

• Customs duties, import taxes, and local fees may apply depending on your country’s regulations.
• These additional charges are not included in our product or shipping prices and are the customer’s responsibility.
• We recommend contacting your local customs office for further details before placing an order.

5. Tracking Your Order

Once your order ships, you’ll receive a tracking number via email or WhatsApp.

You can track your package directly on the courier’s website.

Please allow up to 48 hours after dispatch for tracking details to update.

6. Delayed or Lost Deliveries

While we always aim for prompt delivery, delays may occur due to unforeseen factors such as weather, customs inspections, or courier backlogs.

If your shipment appears significantly delayed or lost, please contact us at sinclairstudiouniforms@gmail.com with your order number, and our team will investigate immediately.

7. Damaged Packages

If your package arrives damaged, please follow these steps:

• Take clear photos of the damaged items and packaging.
• Contact us within 48 hours of delivery at sinclairstudiouniforms@gmail.com.
• Include your order number and photos in your message.

We’ll review your claim and, if applicable, arrange a replacement or refund promptly.

8. Address Accuracy

Please double-check your shipping details before confirming your order.

Sinclair Studio is not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.

9. Contact Us

For any questions, special shipping requests, or assistance, please contact us:

• Company: Sinclair Studio
• Phone: +971 54 319 9786
• Email: sinclairstudiouniforms@gmail.com