Refund policy

Thank you for shopping with Sinclair Studio. We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help.

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return:

  • The item must be unused, unworn, unwashed, and in the same condition that you received it.
  • It must include all original packaging, labels, and tags.
  • A valid receipt or proof of purchase is required.

To start a return, please contact us at support@sinclairstudio.ae.

Once your request is approved, we’ll provide you with the return shipping address and detailed instructions.

Please note:

  • Items sent back without prior authorization will not be accepted.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if you receive a defective, damaged, or incorrect item.

We’ll review the issue promptly and arrange a replacement, exchange, or refund as appropriate.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Customized or personalized products (e.g., items with logos, names, or specific designs).
  • Made-to-order uniforms or bulk production items.
  • Gift cards and sale items.

If you’re unsure about the eligibility of your item, please contact us before initiating a return.

Exchanges

To receive a different size or product, please initiate a return for your existing item.

Once the return is accepted, you can place a new order for the replacement item. This process ensures that you receive your preferred item faster.

Refunds

Once we receive and inspect your return, we’ll notify you of the refund approval status.

If approved, your refund will be processed automatically to your original payment method within 10 business days.

Please note that your bank or credit card provider may take additional time to post the refund to your account.

If more than 15 business days have passed since approval, please contact us at sinclairstudiouniforms@gmail.com.

International Orders (Including EU Customers)

For customers in the European Union, you have the right to cancel or return your order within 14 days of receiving it, without needing to provide a reason.

All items must be in original, unused condition with tags and proof of purchase.

Need Help?

For any return or refund questions, please contact us: