Sinclair Studio operates this website and store, including all related content, tools, products, and services (collectively, the “Services”). Our goal is to provide every customer with a seamless, secure, and personalized shopping experience.

This website is powered by Shopify, which enables us to process orders and deliver our Services to you. This Privacy Policy explains how we collect, use, and protect your personal information when you visit, browse, or make a purchase on our website or otherwise interact with us. By using our Services, you agree to the collection and use of your information as described below.

1. Personal Information We Collect
When we refer to “personal information”, we mean any data that can identify or be linked to you. We may collect the following categories of personal information, depending on how you interact with us and as permitted by UAE laws:

• Contact Information: Name, billing address, shipping address, phone number, and email address.
• Payment Information: Credit/debit card details, payment confirmations, and transaction data.
• Account Information: Username, password, preferences, and order history.
• Order & Transaction Details: Items viewed, added to cart, or purchased, including returns and exchanges.
• Communications: Information shared with our customer support or through contact forms.
• Device & Usage Information: IP address, browser type, device identifiers, and interactions with our site.

2. How We Collect Information
We may collect your information through:

• Direct Interactions: When you create an account, place an order, or contact us.
• Automated Means: Through cookies and analytics tools when you browse our website.
• Third-Party Services: From Shopify, payment gateways, or delivery partners that help us operate our Services.

3. How We Use Your Information
We use your personal information to:

• Provide and Improve Our Services: Process orders, manage your account, deliver items, handle exchanges, and enhance user experience.
• Personalize Your Experience: Recommend products, remember preferences, and customize content.
• Marketing & Promotions: Send relevant updates, offers, and promotions (only with your consent).
• Fraud Prevention & Security: Verify identity, protect against fraud, and ensure secure transactions.
• Legal & Compliance: Meet regulatory requirements and respond to lawful requests.

4. Sharing Your Information
We may share your personal information only when necessary to operate our business, including with:

• Shopify: Our e-commerce platform provider.
• Payment Gateways: For secure transaction processing.
• Delivery Partners: To fulfill and track orders.
• Marketing & Advertising Partners: To improve reach and personalized advertising (where legally permitted).
• Service Providers: IT support, analytics, and storage services.
• Legal Entities: When required by law or to protect our rights and customers.

5. Relationship with Shopify
Our store is hosted on Shopify, which securely stores your personal data. Shopify may process your information as part of their global services to us. For details on how Shopify handles your data and your rights, please visit the Shopify Privacy Policy

6. Cookies and Analytics
We use cookies and similar technologies to enhance your browsing experience, understand site performance, and personalize content. You can manage cookie preferences in your browser settings.

7. Data Retention and Security
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy.
All data is protected using industry-standard encryption and security measures. While we take every precaution, no method of data transmission is 100% secure.

8. Your Rights
Depending on where you live, you may have the right to:

• Access and request: A copy of your personal data.
• Request correction or deletion: Of inaccurate or outdated data.
• Opt out: Of marketing communications.
• Request information: On how your data is used.

You can exercise these rights by contacting us directly.

9. Children’s Privacy
Our Services are not intended for individuals under 18 years of age, and we do not knowingly collect data from minors. If we become aware that a minor’s data has been collected, we will promptly delete it.

10. International Data Transfers
As we use Shopify and third-party service providers, your data may be transferred and processed outside the UAE. We ensure all transfers meet international data protection standards.

11. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Updates will be posted on this page with a new “Last updated” date.

12. Contact Us
If you have any questions about this Privacy Policy or your data, please contact us at:
Email: sinclairstudiouniforms@gmail.com